Victoria Medical Centre

Due to the global IT Outage we are unable to open the surgery for our extended access clinic today. Please contact your surgery to rearrange your appointment.

We apologise for the short notice, we have been unable to access the appointment list to notify the patients directly.

If you need medical assistance please ring 111, for minor illnesses you can contact the pharmacy. In the event of an emergency please call 999.

A global IT problem is currently affecting our practice. We are still open for business but this is impacting on our systems. This includes things like using paper patient records, hand-writing prescriptions for patients and using phone systems rather than digital bookings.

GP practices, hospitals and community services are busier than usual, so we ask the public to use NHS services sensibly – only call 999 or go to A&E if it is life-threatening.

If you don’t need help urgently, please consider calling your surgery on another day instead. Local pharmacies can help with emergency medicine requests.

If you have a booked appointment, please attend as usual unless we have contacted you.

Dear Patients, We regret to inform you that our clinical system, EMIS, is currently experiencing an unexpected outage. This is a global problem beyond our control and we are informed that this is being investigated as a priority. This system is crucial for managing appointments, accessing medical records, and processing prescriptions, so this interruption may affect our ability to provide timely and efficient care. We have limited access to your information so please bear with us. What This Means for You: Appointment Scheduling: We are unable to book, reschedule, or access details of your upcoming appointments at the moment. Medical Records: Access to your medical records, including test results, is temporarily unavailable. Prescription Requests: Processing of repeat prescriptions and new medication requests will be delayed. Our Commitment to You: Emergency Care: For urgent medical issues, please use 111 online https://111.nhs.uk/ or visit your nearest urgent care centre or contact emergency services. Minor illness: Please check your local Pharmacy https://www.nhs.uk/service-search/pharmacy/find-a-pharmacy Support and Assistance: The national team is working diligently to resolve the issue as quickly as possible. We will keep you informed with updates on our website and through our social media channels. Alternative Solutions: If you have an urgent medical need or prescription request, please call our reception at Victoria Medical Centre 0191 483 2106. Our staff will assist you with interim solutions and provide guidance on alternative care options. We understand the inconvenience this may cause and appreciate your patience and understanding during this time. Your health and well-being are our top priorities, and we are doing everything we can to restore full service as swiftly as possible. Thank you for your cooperation. Sincerely, Victoria Medical Centre

There is an issue with our computer system this morning. This is  a nationwide problem, we apologise for any inconvenience caused. Thank you for your patience.

PLEASE NOTE: The surgery will be closed this afternoon (Thursday 220th June) from 1pm for staff training. If you require urgent medical advice which cannot wait until the surgery re-opens, please contact 111.

If you have a life threatening medical emergency please contact 999.

Our e-Consult service will still be available for non-urgent medical requirements.

PLEASE NOTE: The surgery will be closed this afternoon (Thursday 21st March) from 12pm for staff training. If you require urgent medical advice which cannot wait until the surgery re-opens, please contact 111.

If you have a life threatening medical emergency please contact 999.

Our e-Consult service will still be available for non-urgent medical requirements.

How-to-Register-with-a-GP-Assylum-Seeker-and-Refugees

Please click on the link below for more information regarding appointments, triage information and where to access self help if needed.

Remember if it is a life threatening emergency, please call 999 .

Access_to_GPs

Please see below an update in regards to South Tynesides sexual health clinic and how to contact them:

South Tyneside Sexual Health Services

Please see below a link for help and guidance for NHS prescription costs:

https://www.nhsbsa.nhs.uk/help-nhs-prescription-costs