From 1st December 2014 it is a contractual requirement that all GP practices undertake the NHS Friends and family Test (FFT).
The FFT is a feedback tool that supports the fundamental principal that people who use NHS services could have the opportunity to provide feedback on their experience that can be used to improve services.
The Aims of the Friends and Family Test are:
- To gather useful feedback from people who use services that can be fed directly to the staff that provide their care, in a simple format, in near time.
- Identify areas where improvements can be made so practical action can be taken.
- Inform current and prospective patients about the experiences of those who use the practice services.
The results will be regularly reviewed by us and published on-line in order to help people find out about the quality of NHS services.
If you would like to know more about the FFT please ask one of our receptionists who will be happy to help.