Zero Tolerance Campaign
Our practice has signed up to the NHS Zero Tolerance Campaign which makes verbal abuse, threat and physical violence to all NHS staff unacceptable. Any such behaviour from any patients may result in their removal from our practice list.
Comments and Suggestions
We aim to offer a friendly, personal, comprehensive and high standard of family health care to all our patients. We always welcome your feedback and value your comments and suggestions. Please get in touch by telephone and let us know your thoughts. We endeavor to listen to your comments and act appropriately on the constructive feedback to deliver the best for you and your family.
Complaints
If you are unhappy about our service please contact the surgery and we will try to help resolve any concerns.
Privacy Statement/Policy
This GP Practice, as the data controller may collect personal information from visitors to this site. This will not include any information that can be used to identify any individual. This information is used only to respond to enquiries, monitor site usage and to enhance the use of certain technologies – such as activity based information. Cookies and logging of IP addresses are used to enable the GP Practice to monitor site traffic and repeat visitor statistics. The GP Practice will at all times comply with the requirements of the Data Protection Act 1998. read more
DNA (Did Not Attend)
Appointment time for our practice health care professionals is precious.
Waste of appointments by patients not attending without cancelling in sufficient time to offer the appointment to someone else is taken very seriously. The Practice have therefore taken the decision to remove patients who abuse our systems.
Victoria Medical Centre will identify patients who do not attend on a weekly basis.