VICTORIA MEDICAL CENTRE
12-28 Glen Street, Hebburn, Tyne & Wear, NE31 1NU
Tel: 0191 4832106 / 4282212    Fax: 0191 4285270
www.victoriamedicalcentrehebburn.nhs.uk
Partners: Dr C Singh – Dr R Saraf

New GP’s
Victoria Medical Centre would like to welcome our two new permanent partners; Dr C Singh and Dr R Saraf.

All patients are entitled to a named GP. Male patients have Dr Saraf as their named GP and female patients have Dr Singh.

         January 2017 Newsletter

‘Think Pharmacy First’

How can Think Pharmacy First help you?
By visiting your local pharmacy, you could save yourself the time and with no appointment needed, you can just walk in at a time convenient to you. 

All pharmacists provide free help and advice and can recommend medicine, if you need it that will help clear up your problem.

They provide treatment for the minor illnesses below:
1.	Aches and pains
2.	Allergies
3.	Colds and flu
4.	Ear care
5.	Eye care
6.	Stomach aches
7.	Head lice
8.	Any skin or mouth problems 

Where is Think Pharmacy First available?
All community pharmacies in South Tyneside are taking part in the scheme.

For any further advice or information when the pharmacy is closed, please call 111.

The Practice Team

Dr. C. Singh – (Female)

Dr. R. Saraf – (Male)

Julie McCaffery – Practice Nurse

Lorraine Mclean – Health Care Assistant

Carolyn Murray – Secretary

Jayne McCarthy – Reception Manager

Kim Barrass – Receptionist

Alex Farthing - Receptionist

Robyn Jones Apprentice – 
Reception/Administrator

The above team are lead by the Practice Manager – Alison Tones

Phlebotomy Clinic

We are the only practice in South Tyneside who runs their own phlebotomy clinic. No appointment is required this is a walk-in service.

These clinics are held on:
Monday: 08:30am – 10:30am
Tuesday: 08:30am – 10:30am
Wednesday: 08:30am – 10:30am
Thursday: NO CLINIC
Friday: 08:30am – 10:30am

Minor Surgery

In the upcoming future we are going to be offering Minor Surgeries.

Opening Hours
We do close 12-1 for lunch every day except a Thursday

Monday: 08:00am – 19:30pm
Tuesday: 08:00am – 18:00pm
Wednesday: 08:00am – 18:00pm
Thursday: 08:00am – 14:00pm
Friday: 08:00am – 18:00pm

We do run an extended surgery every Monday night between 6-7.30pm.  This clinic is specifically for people who work. You can either book appointments in advance or on the day. 

Contact Us

Our telephone number is:
0191 4282212   &  0191 4832106

Our full address is:
Victoria Medical Centre, 12-28 Glen Street, Hebburn, NE31 1NU

Email: Alison.Tones@nhs.net

You can now find us on our website located below:

http://www.victoriamedicalcentrehebburn.nhs.uk/

Repeat Prescriptions

Repeat Prescriptions can be ordered by telephoning the repeat prescription line. This line operates Monday to Friday from 9:30am to 11am – 
0191 4285748 

Alternatively, you can hand in your prescription request in person, send in the post or order on-line, by clicking on the link below.
http://www.patient.co.uk/patient-access.asp

Please make sure you order your medication well before your supply is due to run out.

48 Hours’ notice is required for all repeat medication requests.

Emergencies When the Practice Is Closed

In case of an ’emergency’ or when the surgery is closed, you have below options available to you:

If your problem is an emergency or life threatening, please call 999.

If you require information on symptoms or need medical advice, please call 111.

ZERO TOLERANCE 

Our practice has signed up to the NHS Zero Tolerance Campaign which makes verbal abuse, threat and physical violence to all NHS staff unacceptable. 

Any such behaviour from any patients may result in their removal from our practice list.

Appointments

Appointments can be made either by telephone, by calling in at the reception desk or on-line. You can pre-book your appointment up to 2 weeks in advance.

Please always attend your appointment on time and if you are unable to keep your appointment then please remember to call us as soon as possible. 

By doing this, you will be helping us to make more appointments available for you and other patients.

What is patient online access?

GP online services allow you to access a range of services via your computer or mobile. 

Once you have signed up, you will be able to:
-	Book or cancel appointments online with a GP.
-	Renew or order repeat prescriptions online
-	View part of your GP health record, including information about medication, allergies, vaccinations and previous illnesses.

The service is free. Everyone who is registered with a GP can have access to their practice’s online services.