VICTORIA MEDICAL CENTRE
WINTER NEWSLETTER

We regret to inform you Dr R Saraf will no longer be working with us. We wish him the best of luck for the future.

Partner: Dr C Singh

STEPS Clinic

There will be a STEPS clinic every Saturday at the surgery and 2 Sundays a month. This is available to patients who cannot attend normal surgery hours. 
You will be able to see a doctor, nurse or healthcare assistant.
For more information please ask one of our reception staff.

E-Consult
E-consult is an online triage tool that enables GP’s to conduct consultations more efficiently; you can have your symptoms remotely assessed by your own GP without the need to visit the surgery. 58 appointments were saved by patients using this service and they were satisfied with this service.

To access please log onto:
www.victoriamedicalcentrehebburn.nhs.uk
This is a 24/7 service.

Electronic Prescription Service

If you are on a repeat prescription you could be part of our electronic prescription service. Please inform reception which pharmacy you would like to nominate and all future prescriptions will be sent there for you.
For further information please visit the practice website, NHS choices or reception. 

Patient Online Access

If you have access to the internet, you could ask reception for a PIN access code. This will allow you to make GP appointments, access medical records and access test results online!

If you have any problems accessing your PIN please contact the surgery at your convenience.

Please note once your PIN access code has been sent you only have 7 days to activate this before it expires!

	

Annual Review Appointments

Please make sure you attend your annual review appointments. You will be invited around the time of your birthday month. 

Diabetic patients will be called in every 6 months.

During this appointment you will receive the required care, plan and further management.

Hebburn Helps

In December we collected donations of non-perishable food for Hebburn Helps, a community food bank and crisis response team.

Thank you to all who donated to this worthy cause it was greatly appreciated!

New Patients

We are currently registering new patients. If you know anybody who would like to join the practice please do not hesitate to ask reception for more information!

Bereavement advice support
There are many practical issues to support you during bereavement.
Please contact the advice line on 08000821203 for further information!

Use of Antibiotics
Antibiotics are designed to treat specific illnesses that are caused by bacteria. Antibiotics should only be taken when needed, they can be extremely effective, however taking them when not needed can cause them to be ineffective when you do need them.

Tell us about your care

Please visit our NHS choices page on:

www.nhs.uk/services/GP/overview
You can tell us about your care at the surgery through this page.

Contact Us
Telephone number: 01914832106 & 01914282212
Email: alison.tones@nhs.net
Address: Victoria Medical Centre, 12-28 Glen Street, Hebburn, NE31 1NU
http://www.victoriamedicalcentrehebburn.nhs.uk